<?php
// (c) Copyright 2002-2011 by authors of the Tiki Wiki CMS Groupware Project
// 
// All Rights Reserved. See copyright.txt for details and a complete list of authors.
// Licensed under the GNU LESSER GENERAL PUBLIC LICENSE. See license.txt for details.
// $Id: tiki-live_support_transcripts.php 33195 2011-03-02 17:43:40Z changi67 $

require_once ('tiki-setup.php');
include_once ('lib/live_support/lsadminlib.php');
include_once ('lib/live_support/lslib.php');
$access->check_feature('feature_live_support');
if ($tiki_p_live_support_admin != 'y' && !$lsadminlib->user_is_operator($user)) {
	$smarty->assign('errortype', 401);
	$smarty->assign('msg', tra("You do not have permission to use this feature"));
	$smarty->display("error.tpl");
	die;
}
$where = '';
$wheres = array();
if (!isset($_REQUEST['filter_name'])) $_REQUEST['filter_user'] = '';
if (!isset($_REQUEST['filter_operator'])) $_REQUEST['filter_operator'] = '';
if (($_REQUEST['filter_user'])) {
	$wheres[] = " tiki_user='" . $_REQUEST['filter_name'] . "'";
}
if (($_REQUEST['filter_operator'])) {
	$wheres[] = " operator='" . $_REQUEST['filter_operator'] . "'";
}
$where = implode('and', $wheres);
if (isset($_REQUEST['where'])) {
	$where = $_REQUEST['where'];
}
if (!isset($_REQUEST["sort_mode"])) {
	$sort_mode = 'chat_started_desc';
} else {
	$sort_mode = $_REQUEST["sort_mode"];
}
if (!isset($_REQUEST["offset"])) {
	$offset = 0;
} else {
	$offset = $_REQUEST["offset"];
}
$smarty->assign_by_ref('offset', $offset);
if (isset($_REQUEST["find"])) {
	$find = $_REQUEST["find"];
} else {
	$find = '';
}
$smarty->assign('find', $find);
$smarty->assign('where', $where);
$smarty->assign_by_ref('sort_mode', $sort_mode);
$items = $lsadminlib->list_support_requests($offset, $maxRecords, $sort_mode, $find, $where);
$smarty->assign_by_ref('cant_pages', $items["cant"]);
$smarty->assign_by_ref('items', $items["data"]);
$smarty->assign('users', $lsadminlib->get_all_tiki_users());
$smarty->assign('operators', $lsadminlib->get_all_operators());
if (isset($_REQUEST['view'])) {
	$smarty->assign('events', $lsadminlib->get_events($_REQUEST['view']));
}
// Display the template
$smarty->assign('mid', 'tiki-live_support_transcripts.tpl');
$smarty->display("tiki.tpl");
